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Level 8 217 Clarence St, Sydney CBD NSW 2000

Also Services: Sydney

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  •  Testimonials 
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  •  FAQ 
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Business Overview

Corporate Catering, Event Catering, Gourmet Catering, Party Catering and Wedding Catering

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Customer Reviews

Recent Activity

eCater uploaded a new photo

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Fri 11th Nov

eCater uploaded a new photo

1 new photo added to their Photo Gallery

Thu 10th Nov

eCater uploaded new testimonials

6 new testimonials added to their Testimonials

Thu 10th Nov

eCater uploaded a new video

Thu 10th Nov

eCater updated their website address

Website updated on their Business Profile Page

Tue 8th Nov

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Testimonials

Please note that the following testimonials are collected, supplied and maintained by eCater.

Wayne Homschek, Executive Chairman & Co-Founder Pie Face
All our stores have been listed with the eCater Marketplace since 2008 and we are very happy with the volume of online orders which has more than doubled our catering business during this period. The service is excellent and the system can handle all the varying franchisee store set up requirements and individual arrangements. I am very pleased to recommend the eCater website, online ordering solution and Marketplace for your café/catering business.
Charlie Hachem, MD, Presse Cafe, Australia
The Presse Café chain in Australia is part of a network of high end Cafés with over 140 outlets world wide, located in the worlds most famous cities such as Montreal, Paris and Sydney. We pride ourselves on providing innovative, quality food and beverages. eCater has become the smart way Presse Cafés manage our corporate and office catering online, a great way of interfacing with our customers the way they like to do things. No mistakes, managed orders and accounts, no tying up staff writing orders manually. All customer information is stored and managed which leaves me more time to concentrate on what we do best!
Michael Fox, Owner Klik Cafe Melbourne
We have been using the eCater service since 2008. Our listing has not only bought us regular business but also is a great Add for our Cafe that brings us more catering enquiries and just general in store business as well.
Ian Pynt, MD, Bagel House
Creating Australians best bagel takes time and commitment from our bagel Artisans and spreading the word of how fabulous salmon or roast beef or roasted vegies are on a bagel takes a serious amount of exposure! That was what we saw in eCater it provides the tools necessary for us to promote bagels for corporate and office catering as well as supplying for all general catering. Ordering online is simple as we have a button powered by eCater on our site www.bagelhouse.com.au this clicks through to our corporately branded order page with the extra benefit to us is that we can also be found on the eCater virtual food court and Marketplace. A food court whether on the Web or bricks and mortar draws customers to your business and that is what we were looking for
Evelyn Gaufman, Dymocks Cafe Sydney
By using eCater and giving my customers the ability to order online through the Marketplace, I increased my catering turnover threefold while virtually wiping out the administration time normally involved.
Jason Salvo, Crema 55
We operate our café in a busy building foyer at 55 Clarence St Sydney. Our business customers love the ability to order, pay online, receive their Tax Invoice immediately, reprint and review any of their orders. Using eCater has helped us improve our catering volume and organisation practices, along with keeping our regular customers happy.

Frequently Asked Questions

What is your policy for data Transmission?

Our payment gateway interface utilises XML request and response messages. The message transport is done via HTTP protocol using SSL. We will automatically use SecurePay’s security certificate to encrypt requests and decrypt responses from SecurePay. SecurePay's 128-bit SSL certificate is issued by Thawte Server CA

How is my data secured?

Generally, when receiving cardholder information via our website your data is secured via a Secure Socket Layer (SSL) of 128-bit encryption. Please refer to our privacy policy.

Can I give feedback on the quality or value of my food delivery?

Yes absolutely. Cafe’s/Providers value your feedback. You will receive a simple rating form via email once your order has been delivered. Just click the link and then the buttons and a star rating is produced and added to the Provider homepage. You can also provide written comments and feedback.

What is the pricing policy?

Most Menu's include GST. The 10% Goods and Services Tax is added only to those menu items that incur GST at the time of purchase. Cafes and other Service providers may alter their prices at any time according to raw ingredient, wholesale goods price changes and market fluctuations.

What if I have a custom order requirement?

If the details are not available from your favourite provider’s Home page just call the 1300ECATER Help line (1300 322837).

Can I get a refund for a cancelled order?

Absolutely. You can choose either a refund or a credit to your account, as long as the order is cancelled within the minimum time and before the food is made.

Can I cancel an order once made?

Yes of course. Again just as long as it is cancelled within the minimum time requirements listed

Can I change my order once made?

Yes, just log into your order on your account page and make any changes you require. Of course as long as it is within the Cafes/Providers standard requirements listed on their home page.

What sort of lead time is required to order?

Depending on the size, type and complexity of your order, anywhere from 10 minutes for a “Rapid “coffee or sandwich pickup to 24 hours or more for general catering. Lead times are available for individual Cafes and Providers on their home page.

. I have not received an order confirmation email?

If you are receiving other emails check your spam or junk folder and set to receive these from eCater support no-reply@ecater.com.au

How do I know my Order has been received?

You will receive an email confirming your order.

Any taste, Any Location, Delivered Fresh by ecater.com.au!

This promise means Delivered Fresh to the shop counter or your office, if the Provider delivers.

What happens if I need help with my order?

Just call our customer service centre on 1300ECATER (1300 322 837)

No providers show up at my location when I search my suburb?

eCater adds new Providers daily around Australia, so while we may not be able to quite reach you today, eCater will be in your neighbourhood soon. Please help us grow by telling us about cafe’s and providers that should be on the eCater system at info@ecater.com.au. You can send us an email with your details to info@ecater.com.au so as we can let you know when providers are online in your area.

Can I order my morning Coffee’s using the site?

Your local café has the choice of what type of orders they accept. Many accept rapid orders for coffee’s and sandwiches etc, check their menus. So hopefully you don’t need to find the coins anymore.

Can I order my everyday lunch, coffee’s or snacks from the site?

Absolutely! Just register once to set up your account and you can order everyday or set up your orders for the next week or more, all charged to your credit card so as you have a full record of your spending. Essentially you can order anything you like from your local cafe and just pop down and pick it up, or use their delivery service if available.

Are there any delivery fees when I use the service?

If any of our Providers charge a delivery fee this is clearly listed on your order confirmation.

Can I select to order from more than one Cafe or Provider?

Yes, you can order from as many different Providers using our system as you reasonably require to satisfy your needs.You can also keep your regular providers listed in your Favourites page.

What fees or charges are there for using the Ecater Website ordering service?

Absolutely none.

How do I begin placing orders?

Find your favourite local Cafe/Provider and click Add to begin your order. You can also just Register your details for future updates if you prefer. Also just type their web address (ecater.com.au/providername) directly into your browser and then begin your order or check their updates.

Categories

  • Corporate Catering
  • Event Catering
  • Gourmet Catering
  • Party Catering
  • Wedding Catering

Keywords

catering service online, corporate catering service australia, functions catering service, online catering service, food online, home delivery catering service, online delivery catering service, catering orders delivered, ecater online ordering, catering online ordering service

Photo Gallery

Video Gallery

Business Hours

Monday 12:00am to 12:00am
Tuesday 12:00am to 12:00am
Wednesday 12:00am to 12:00am
Thursday 12:00am to 12:00am
Friday 12:00am to 12:00am
Saturday 12:00am to 12:00am
Sunday 12:00am to 12:00am

Payment Options

  • Visa
  • Mastercard
  • Amex
  • Diners Club
  • Invoice