eCater
Level 8 217 Clarence St, Sydney CBD NSW 2000
Also Services: Sydney
- Overview
- Photos
2
- Testimonials
6
- FAQ
20
Business Overview
Customer Reviews
Recent Activity
eCater uploaded a new video
"QSR Media interviews Peter Knock, eCater" added to their Video Gallery
Thu 10th Nov
Testimonials
Please note that the following testimonials are collected, supplied and maintained by eCater.
Frequently Asked Questions
What is your policy for data Transmission?
Our payment gateway interface utilises XML request and response messages. The message transport is done via HTTP protocol using SSL. We will automatically use SecurePay’s security certificate to encrypt requests and decrypt responses from SecurePay. SecurePay's 128-bit SSL certificate is issued by Thawte Server CA Generally, when receiving cardholder information via our website your data is secured via a Secure Socket Layer (SSL) of 128-bit encryption. Please refer to our privacy policy. Yes absolutely. Cafe’s/Providers value your feedback. You will receive a simple rating form via email once your order has been delivered. Just click the link and then the buttons and a star rating is produced and added to the Provider homepage. You can also provide written comments and feedback. Most Menu's include GST. The 10% Goods and Services Tax is added only to those menu items that incur GST at the time of purchase. Cafes and other Service providers may alter their prices at any time according to raw ingredient, wholesale goods price changes and market fluctuations. If the details are not available from your favourite provider’s Home page just call the 1300ECATER Help line (1300 322837). Absolutely. You can choose either a refund or a credit to your account, as long as the order is cancelled within the minimum time and before the food is made. Yes of course. Again just as long as it is cancelled within the minimum time requirements listed Yes, just log into your order on your account page and make any changes you require. Of course as long as it is within the Cafes/Providers standard requirements listed on their home page. Depending on the size, type and complexity of your order, anywhere from 10 minutes for a “Rapid “coffee or sandwich pickup to 24 hours or more for general catering. Lead times are available for individual Cafes and Providers on their home page. If you are receiving other emails check your spam or junk folder and set to receive these from eCater support no-reply@ecater.com.au You will receive an email confirming your order. This promise means Delivered Fresh to the shop counter or your office, if the Provider delivers. Just call our customer service centre on 1300ECATER (1300 322 837) eCater adds new Providers daily around Australia, so while we may not be able to quite reach you today, eCater will be in your neighbourhood soon. Please help us grow by telling us about cafe’s and providers that should be on the eCater system at info@ecater.com.au. You can send us an email with your details to info@ecater.com.au so as we can let you know when providers are online in your area. Your local café has the choice of what type of orders they accept. Many accept rapid orders for coffee’s and sandwiches etc, check their menus. So hopefully you don’t need to find the coins anymore. Absolutely! Just register once to set up your account and you can order everyday or set up your orders for the next week or more, all charged to your credit card so as you have a full record of your spending. Essentially you can order anything you like from your local cafe and just pop down and pick it up, or use their delivery service if available. If any of our Providers charge a delivery fee this is clearly listed on your order confirmation. Yes, you can order from as many different Providers using our system as you reasonably require to satisfy your needs.You can also keep your regular providers listed in your Favourites page. Absolutely none. Find your favourite local Cafe/Provider and click Add to begin your order. You can also just Register your details for future updates if you prefer. Also just type their web address (ecater.com.au/providername) directly into your browser and then begin your order or check their updates.
Categories
- Corporate Catering
- Event Catering
- Gourmet Catering
- Party Catering
- Wedding Catering



